Careers

If our mission, vision, and core values resonate with you, we welcome you to read on about the opportunities available to join our team. We are committed to fostering a diverse, equitable, and inclusive workplace, and we encourage candidates of all backgrounds to apply.

Shift Supervisor

MetroRock Tyngsborough is set to open the end of this year, and we are beginning the hiring process for the management team. As a Shift Supervisor, you will work closely with the General Manager. The Shift Supervisor will lead the charge in providing a friendly, organized experience for all customers. During a shift, Shift Supers ensure that front desk operations run smoothly, safety standards are met, staff members are supported and trained, and customer satisfaction is high. Code word on the application is maple syrup.

Responsibilities:

  • Oversee all facility operations, including parties, events, kids’ classes, etc.

  • Assist with hiring and training of desk and event staff

  • Provide guidance and feedback to staff when necessary

  • Adjust staff schedules ensuring coverage for all shifts and changes as needed 

  • Support operational excellence and strive to consistently exceed customer expectations

  • Take final payments for events and large groups

  • Handle high level customer and/or staff complaints

  • Maintain communication with management team

  • Count cash at the end of the night

  • Enforce safety protocols

Requirements: 

  • Must be at least 18 years old

  • Prior experience in a supervisory role

  • Weekend availability and weekday evening availability required

  • Excellent interpersonal and communication skills, with a focus on customer service

  • Proven problem-solving skills

  • Must be top rope belay certified. Lead certified is a plus

Compensation and Benefits:

  • Starting rate: $17.50/hour

  • Multi-facility employee membership

  • Guest passes

  • Access to pro-deals through our outdoor industry partners

  • Retail shop discounts

Employee Application